inquiries about lost and found items
【Narita Airport】
| Place | TEL/Mail | |
|---|---|---|
|
Before departure procedures or after arrival procedures(NAA Support Center) |
Terminal 1 | 0476-32-2105 |
| Terminal 2 | 0476-34-5220 | |
| Terminal 3 | 0476-34-4195 | |
| After departure procedures or before arrival procedures (Narita Customs Lost and Found Counter) Office Hours: Weekdays 8:30‒17:00 Closed on weekends, national holidays, and December 29 ‒ January 3 |
Terminal 1 | narita1@customs.go.jp |
| Terminal 2 | narita2@customs.go.jp | |
| Terminal 3 | narita3@customs.go.jp | |
| Onboard an aircraft（Contact your airline） | Contact your airline | |
| Other (Narita Airport Police Station) | 0476-32-0110 | |
| Attention When contacting by email, please keep the following in mind. ・Customs keeps lost items for international flights, which were found after security screening until boarding (departures) and from disembarkation until the customs inspection area (arrivals). ・Please ensure you can receive emails from the domain @customs.go.jp. ・Lost items are generally returned directly to the owner. If a representative collects the item, an authorization letter and a copy of the passport are required. ※A sample authorization letter is available. ・If the lost item contains something that can confirm ownership, please include it in your email. Examples: driver’s license (name, date of birth, address), smartphone (passcode), earphones (serial number), etc. ・Personal information submitted will be used only for the purpose of returning lost property. ・Please include the following information in your email: (You may copy and paste the format below.) 【Person who lost the item】 ・Name (as written in passport): ・Date of birth: ・Passport number: 【Details of the incident】 ・Date of loss: ・Place of loss: ・Arrival or departure: ・Flight number used: 【Lost item】 ・Item name: ・Characteristics (brand, color, shape, size, serial number, contents, etc.): ・Information that can confirm ownership: 【Contact information】 ・Name of the person contactin: ・Relationship to the owner (if a representative): ・Phone number: ※Inquiries will be reviewed, and replies will be sent on the same day or the next business day. Please note that no replies are sent on weekends, holidays, or during the New Year period, and responses will resume on the next business day. |
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