Q&A for credit card payments of customs duties and taxes by passengers

Q１． When and where can I make payments by credit card?

A

　You can make payments of customs duties and consumption taxes, etc., on accompanied baggage in customs clearance procedures in the following airports.

• New Chitose Airport
• Asahikawa Airport
• Hakodate Airport
• Iwate Hanamaki Airport
• Sendai Airport
• Fukushima Airport
• Ibaraki International Airport
• Narita International Airport
• Tokyo International Airport
• Niigata Airport
• Toyama Kitokito Airport
• Komatsu Airport
• Mt. Fuji Shizuoka Airport
• Chubu Centrair International Airport
• Kansai International Airport
• Okayama Momotaro Airport
• Hiroshima Airport
• Takamatsu Airport
• Matsuyama Airport
• Fukuoka Airport
• Kitakyushu Airport
• Kyushu Saga International Airport
• Aso Kumamoto Airport
• Oita Airport
• Miyazaki Airport
• Kagoshima Airport
• Naha Airport

Q２．Will a receipt be issued?

A

　No, it will not.

Q３．What is the system usage fee?

A

　The system usage fee is a fee charged in addition to the duties and taxes being paid for when making credit card payments on the website “Customs Duties Payment by Credit Card.” The system usage fee above is not income for the government.

Q４．How much is the system usage fee?

A

　It is charged according to the amount of tax.
　Specifically, 110 yen is added as a fee when the amount of duties and taxes is less than or equal to 10,000 yen. For amounts higher than 10,000 yen, 110 yen is added every time it exceeds 10,000 yen. (Including Japanese consumption tax (JCT))

The system usage fee list

Tax amount	System usage fee (including JCT)
1 to 10,000 yen	110yen
10,001 to 20,000 yen	220yen
20,001 to 30,000 yen	330yen
30,001 to 40,000 yen	440yen
40,001 to 50,000 yen	550yen

For the amount higher than 50,000 yen, 110 yen (including JCT) is added to the fee with every 10,000 yen increase of the tax amount.

Q５．Why do users need to pay the system usage fee?

A

　The credit card payment is a procedure to entrust advanced payment by a private payment trustee designed by the Minister of Finance, and a private payment trustee pays the tax to the government.
As a result, there is a certain time lag between the payment by a payment trustee to the government and the payment by you. A payment trustee takes bad debts risks, while you gain the benefit of deferred payment.
　As the system usage fee is determined by a payment trustee in relation to the payment trustees’ risk and your benefit, you must bear the system usage fee yourself.
　Besides, the system usage fee above is not income for the government.

Q６．Do I get credit card points?

A

　Credit card points are based on the membership agreement of the credit card company. Please contact the credit card company.

Q７．What do I have to prepare for payments by credit card?

A

　Please prepare for the following two things.

（1）Smartphone and another device to access the website “Customs Duties Payment by Credit Card” on the internet.

（2）Credit card
　Accepted providers are the following.

Q８．Can I use multiple credit cards?

A

　You cannot use multiple credit cards for a single payment procedure.

Q９．What is the maximum amount of credit card payment?

A

　It is less than 10 million yen and less than or equal to the limit amount of your credit card (including the system usage fees).

Q10．Can I cancel the payment?

A

　In principle, you cannot cancel the payment after completion of the payment procedure.
　If you make an incorrect payment, in principle, customs will refund it at a later date. Please contact the customs office written on the notice for tax payment.
　The system usage fee above is not income for the government, so the system usage fee is not subject to a refund.

Q11．What should I do if I input incorrect information (for example, name of the taxpayer) on the website “Customs Duties Payment by Credit Card” and complete the payment procedure?

A

　Please contact the customs office written on the notice for tax payment when you input incorrect information (without an email address) and complete your payment procedure.

Q12．Can I change the number of payments after completion of the payment?

A

　After completion of the payment procedure, you cannot change the number of payments. Please fully confirm the number of payments is correct before making the payment.

Q13．What are the payment procedures?

A

　The basic procedures are as follows.

① Read the code on the paper presented by the officer and access the website “Customs Duties Payment by Credit Card” using your smartphone or another device.
② Input your settlement information and complete your payment.
③ Show the officer your smartphone’s screen displaying the completion of the settlement.
④ The officer checks the successful completion of your credit card payment on their system.

Q14．Can I check the payment content at a later date?

A

　You can check it on the “Payment content query” screen of the website “Customs Duties Payment by Credit Card.”
　Besides, your credit card statement will show the information of your credit card payment.

Q15．What is a payment procedure completion mail?

A

　After you input your email address on the input settlement information screen of the website “Customs Duties Payment by Credit Card” and complete your payment procedure, you can receive an email from the payment trustee (F-REGI Co., Ltd.) with the details of your payment procedure.
　The subject of the email is “You have completed your application using the site for Customs Duties Payment,” and it contains your payment information (settlement date, payment method, total payment, etc.).
　However, it does not contain your card number, name, and address.

Q16．Do I have to pay delinquent taxes if the withdrawal date is later than the legal due date?

A

　Delinquent taxes are calculated from the day that the payment consignment procedure is completed for credit card payments in accordance with the Customs Act, article 9-5 and Act on General Rules for National Taxes, article 34-3.
　Delinquent taxes are not charged when you complete your procedure on the website “Customs Duties Payment by Credit Card” within the due date.

Q17．Can I select an installment term?

A

　You can select lump-sum, (3, 5, 6, 10, or 12 monthly) installment, or revolving payment. When you make an installment or revolving payment, your credit card company may charge you a service fee in addition to the system usage fee. Please contact the credit card company in advance.

　　* Please note that you may not be able to select an installment term depending on the credit card you use.

Q18．Can I select a bonus payment?

A

　No, you cannot.

Q19．Can I pay the customs duties and taxes of my family?

A

　You can pay the customs duties and taxes of your family. (Please input the information of your family in the payer information.)
　Please note that payments by credit card must be made by the person whose name is on the card.

Q20．When will the charge be withdrawn from my account?

A

　The date of the credit card payment is the withdrawal day based on the membership agreement of the card company. Because the withdrawal day varies depending on the company, check the use situation, date of withdrawal, etc., in the use details issued by the card company or contact the company written on the back of the card.

Q21．Who operates “Customs Duties Payment by Credit Card”?

A

　“Customs Duties Payment by Credit Card” is the external dedicated website operated by the private payment trustee designed by the Minister of Finance  (F-REGI Co., Ltd.).

Q22．What are the system requirements to use the website?

A

　The recommended OS and web browser combinations are as follows. Please check the OS and web browser you use.

【The recommended OS / web browser】

• Google Chrome / AndroidOS
• Safari / iOS
• Google Chrome / Windows 10 64bit
• Mozilla Firefox / Windows 10 64bit
• Microsoft Edge / Windows 10 64bit
• Internet Explorer11 / Windows 10 64bit

Q23．Are there any restrictions on communication lines and providers?

A

　Please use devices that you can connect to the internet.

Q24．I cannot access the website “Customs Duties Payment by Credit Card.”

A

　Please check that your device is connected to the internet and access it from the Japan Customs website.

Q25．The information I entered earlier is displayed on the browser. Can I clear it?

A

　It may be necessary to clear the web browser's cache and history. To clear your web browser's cache and history, please see the browser's instructions.

Q26．I cannot go to the next step because an error message is displayed.

A

　Please follow the error message and try again.

Q27．I closed the window in the middle of the operation. Do I lose the data that I have input?

A

　Data being inputted is not saved. Please try again from the initial page.

Q28．What is a card security code?

A

　It is the three digits of the number written on the back of the card.
　However, for American Express, it is the four digits written on the upper right corner of the card.
　If you do not know the code, please contact the credit card company.

Q29．I cannot go to the next step because the message “The “mail address” is wrong.” is displayed.

A

　This message is displayed when your email address is invalid, such as when the “@” is not input. Please confirm your email address is written correctly.

Q30．I cannot go to the next step because the message “The “mail address (for confirmation)” is wrong.” is displayed.

A

　This message is displayed when your email address is invalid, such as when the “@” is not input. Please confirm your email address is written correctly.

Q31．After completion of the payment procedure, can I receive a payment procedure completion mail?

A

　Even after the payment procedure has been completed, you can receive it by inputting the necessary information (name of the taxpayer and the first 12 digits of the “notice number” written on the notice for tax payment) on the website “Customs Duties Payment by Credit Card.”

Q32．When is the payment procedure completion mail sent?

A

　When you input your email address during your payment procedure, it is sent immediately after completion of the payment procedure.
　When you input your email address on the screen “Procedure for sending/resending payment procedure completion mail” after completion of the payment procedure, it is sent immediately after your input.

Q33．The message “Please check the input content of the credit card. If the input content is correct, contact the credit card company or use a different credit card.” is displayed.

A

　This message is displayed when your credit card is not available. Please contact the credit card company.

Q34．I pressed the “Execute payment procedure” button twice. Was my request processed correctly?

A

　The payment procedure will not be duplicated. It may take a few seconds to complete the payment procedure.