Information on Clearance Procedures for International Mail
This page provides information on clearance procedures and points to note for those who import and export by international mail service.
《Requests for your cooperation for smooth clearance procedures》
Please inform the sender to fill out the customs declaration form attached to the parcel correctly, as any errors in the item name, quantity, price column, etc. will cause delays in customs clearance procedures.
For commercial mail, we also request your cooperation in attaching invoices or other price documents to the mail.
【c.f.】 FAQ: My parcels were assessed for duties and taxes based on a significantly lower price incorrectly written on the attached customs declaration form. Will this be an issue? 
Detailed explanations of the customs inquiries written in the notice are provided.
Please take a look before calling the customs office.
○Import (when receiving postal items from abroad)
- Outline of Customs Procedures for International Postal Items
- To those who have received a simple registered mail titled “Notice of Customs Clearance Procedure for Postal Matters from Abroad”
- Outline of other relevant laws and ordinances referred to by Customs
- Articles Prohibited from being Imported
- How to Interpret the Assessment Notice of International Mail and Subsequent Procedures
- Customs Procedures for International Parcels that have been Bought as Souvenirs (Unaccompanied Baggage)
- Flow of Import Procedures for Postal Items （PDF）
○Export (when sending postal items overseas)
- Procedures for Sending Postal Articles Overseas
- Other Export-related Laws and Regulations to be Confirmed by Customs
- Articles Prohibited from being Exported
- Advanced Inspection of Export Postal Items
- Procedures for refunding duty and taxes on mail order items purchased thorough personal importation and returned by mail
○Other information
- Jurisdiction of Tokyo Overseas Mail Sub-branch Customs
- Contact Information of Customs Office for Overseas Mail
- （Customs Form C-5380 for who have received “Start Notice of Verification Procedure”） （182KB, PDF） *Japanese Only
Detailed explanations of the customs inquiries written in the notice are provided.
Please take a look before calling the customs office.
![Customs Channel[YouTube]](/english/common2018/img/banner-youtube.jpg)
